International Paper and DS Smith Combination Customer Centre

What to expect

As International Paper and DS Smith combine to form one global leader in sustainable packaging solutions, we know that you will have questions. The important thing to know is that you’re our number one priority, and providing uninterrupted service with utmost excellence is our primary focus during this transition.

Now that International Paper has completed the acquisition of DS Smith:

You will continue to receive the same great service, experience and value

As the two companies pursue our integration, you can expect business as usual with your same trusted account team for our business relationship, our supply and our service. We will continue to check-in with you to ensure we are serving you with excellence at every step.

An exciting future that’s strong on innovation

IP and DS Smith together can deliver more to you as the world’s leading sustainable packaging company. Our combined company has the very best innovators who will work closely and collaboratively with you to solve your most complex packaging problems, one product or service at a time.

Sustainability will remain at the core of the combined business

As a combined company, we have a deep commitment to sustainable packaging solutions and carbon reduction. Our individual climate commitments remain strong, and we continue to focus on helping you achieve your sustainability goals.

Be assured that while you can expect “business as usual,” we are working to integrate many of the processes into an efficient, streamlined system for your benefit, and we’re committed to keeping the lines of communication open with you to ensure we continue to serve you to the standards you require.